General Terms and Conditions Junges Hotel Hamburg

  1. These Terms and Conditions are applicable to all contracts entered into by the Junges Hotel Hamburg Betriebsgesellschaft mbH ("Junges Hotel Hamburg") and its guests/contract partners applying to the rental use of hotel rooms for lodging purposes, the rental use of meeting and banquet rooms as well as all other deliveries and services rendered by the hotel for the customer.

  2. The contract shall come into force upon the guest's/contract partner's receipt of the hotel's reservation confirmation. If the guest made a booking on behalf of a third party or if a third party (i. e. a company, an association, or a group leader) made the booking on behalf of the guest, then the contracting party shall be liable to the hotel for all contractual obligations applicable to booked guests, insofar as the hotel has a corresponding statement by the contracting party.

  3. No-Shows with confirmed reservations, guests who cancel on the day of arrival, and cancellations during the stay of a group will be charged 80% of the first day/night's quoted rate. No-shows will also be charged 80% for the remaining days/nights of the booked reservation unless the hotel secures another booking for these rooms. The guest/contract partner is at liberty to show that the hotel's saved expenses are higher than detailed above.

  4. The hotel reserves the right to charge the guest/contract partner 80% of the confirmed booking per day/night in case of early departure. The guest/contract partner is at liberty to show that the hotel's saved expenses are higher than detailed above.

  5. Please refer to the reservation confirmation for our terms of payment. If a deposit is part of the agreement, the hotel reserves the right to cancel the reservation – even after confirmation – if the hotel does not receive the deposit as agreed upon.

  6. Cancellation deadlines for booked hotel rooms by groups (ten and more guests) are as follows:

    • No cancellation fee for cancellations received 56 days (8 weeks) or more before arrival
    • 50% refund of contracted services up to 43 days (6 weeks) before arrival
    • 80% refund of contracted services up to 28 days (4 weeks) before arrival
    • 100% refund of contracted services less than 28 days (4 weeks) before arrivAL

    The guest/contract partner may reserve the right to show that the hotel incurred fewer expenses than considered above. In case of single bookings no cancellation fee for cancellations up to one day before arrival. If individual bookings need to be cancelled, or modified, you have until 4 p.m. on the day of arrival to make the changes without charge. In case of cancellations, changes, and no-shows carried out, 80% of costs for the first night will be charged.

  7. Cancellation fees for all contracted services relating to conferences and events at JHH (such as but not limited to booked rooms, conference room rentals, conference packages, accompanying events and/or external services contracted by JHH on behalf of the contract partner):

    • No cancellation fee for cancellations received 30 days or more before the conference/event
    • 50% of the contracted volume of sales for cancellations received up to 20 days before the conference/event
    • 80% of the contracted volume of sales for cancellations received up to 10 days before the conference/event
    • 100% of the contracted volume of sales for cancellations received less than 10 days before the conference/event

    The guest/contract partner may reserve the right to show that the hotel incurred fewer expenses than considered above.

  8. If the reservation confirmation does not stipulate any other cancellation deadlines, points 6 – 7 shall be applicable.

  9. On rare occasions, the hotel reserves the right to book a room at another hotel with the same standard and terms.

  10. Organizer and responsible party shall act as joint debtors in the event that any damages resulting from a contract for an event may become due.

  11. The hotel will only be held liable for culpable violation of its fundamental contractual obligations. Claims of the customer for simple negligence are precluded except for such which result from injury to life, body or health. The hotel is not liable for a third party's faulty services if it did nothing more than to provide the customer with the contact.

  12. The contract prices include applicable value-added tax as required by law. If the period between conclusion and fulfillment of the contract exceeds 6 months and if the price generally charged by the hotel for such services increases, then the hotel reserves the right to increase the contract price by a commensurate amount but not by more than 10%.

  13. The hotel is not liable for the loss of or damage to property brought into the hotel unless caused by intent or gross negligence of one of its employees.

  14. Insofar as a parking space is provided to the customer in the hotel garage or a hotel parking lot, this does not constitute a safekeeping agreement, even if a fee is exchanged. The hotel assumes no liability for loss of or damage to motor vehicles parked or maneuvered on the hotel's property, nor the contents thereof.

  15. The customer consents to the jurisdiction of the courts of Hamburg, Germany, provided that the customer is a merchant.

  16. The contract contains all applicable details and conditions agreed upon the day the contract was signed by the guest / group. Any changes, amendments and/or supplements to the contract must be made in writing. This also applies to the requirement of the written form itself. There are no ancillary verbal agreements. Should individual provisions be or become invalid or void, the validity of the remaining provisions shall remain unaffected thereby. By signing this agreement, both parties guarantee to observe the provisions of this agreement.